Saved Passwords in Westlaw

[hypocryt]

As a lawyer, I use Chrome to surf the web and www.westlaw.com for legal research. For some reason, when you use Westlaw's "save password" feature with Chrome, it doesn't save correctly and you need to reenter the password next time you visit the site. This does not happen with Internet Explorer or Mozilla Firefox.

Any ideas?

[monkeyesq]

I don't have a solution for you, but I have the same problem. I've tried clearing my saved passwords, my cookies, my browser data, etc., and no luck. If you figure it out, please let me know.

[sulasno]

Welcome to ChromeSpot

What is the version of Chrome that you are running?
Go to the Wrench and select About Google Chrome

What is the version of Operating System that you are running?

[monkeyesq]

I'm running 4.0.266.0

[sulasno]

Try clearing your cache;

Go to the Wrench and select Options.
Go to the Personal Stuff tab. Click on Clear browsing data.
Obliterate the following items
Select Clear browsing history
Select Clear download history
Select Empty the cache
Optional Delete cookies
Optional Clear saved passwords
Select Clear saved form data
Select Everything in Clear data from this period.
Click Clear Browsing Data

Shortcut Ctrl+Shift+Del

Windows troubleshooting: Create a new browser user profile

If your browser user profile is corrupted, you can create a new user profile to replace the broken one:

1. Exit Google Chrome completely.

2. Locate the User Data folder by going to the Start menu > Run. Enter one of the following directories in the text field, then press OK.

• Windows XP: %USERPROFILE%\Local Settings\Application Data\Google\Chrome\
• Windows Vista: %USERPROFILE%\AppData\Local\Google\Chrome\

3. Rename folder as 'Backup User Data.'

You should now be able to open Google Chrome normally. A new 'User Data' folder is automatically created as you start using the browser. If you want to transfer your old browser history and bookmarks into your new user profile, copy the relevant files from the 'Backup User Data' folder to your new 'User Data' folder.