Common Problems & Fixes

[Ho0ber]

(This will be updated as more common problems are identified)

Flash is being slow (or not working at all)!
Try downloading and reinstalling flash on your computer (make sure ALL browsers are closed). (link)
This doesn't work for all reported flash issues. If you still have problems, or if flash gives you an error on reinstall, try uninstalling flash and reinstalling. Also try rebooting after or in between those steps.


Chrome won't start / Chrome won't view pages / Chrome won't install!

• Try disabling any firewalls you have - if it works while they're disabled, you probably need to reconfigure.
• If you use Symantec Endpoint Protection, take a look at this thread.
• If you are at work, note that some web filters block access to dl.google.com, which provides the updates for Chrome, and this being blocked appears to keep it from starting in some instances.
• If you get the gray error page when Chrome starts, try the "--no-sandbox" workaround in the Symantec Endpoint Protection thread. However, this may affect your user experience.

Chrome is using most or all of my CPU!

• Open your Chrome task manager to try to see which component of Chrome is causing the problem. If it is a plugin (like flash), try reinstalling the plugin.
• Take a look at this thread - it has some tweaks that might help
• Kill chrome using the Windows task manager - occasionally it WILL lock up to the extent that you can't even open the Chrome task manager to do more troubleshooting. This is a part of beta, try to put up with it (or at least figure out what you are doing when it happens).

I use a proxy to connect to the Internet - how do I set that up with Chrome?
Wrench menu -> Options -> Under The Hood -> Change Proxy Settings ( -> LAN Settings). Yes, these are your system-wide web proxy settings.


I use X,Y, and Z plugins and A,B, and C extensions for Operafox Safplorer. Can I use them in Chrome?
Sadly, unless you're talking about Flash and Adobe Acrobat Reader, you're probably out of luck for now. I have trouble believing that a project like this won't soon incorporate features supporting extensions and everything else you'd expect from a browser of the future.


HELP! FACEBOOK IS BROKEN!
Google did say that any sites requiring a login could potentially be buggy, as their bots can't exhaustively test sites requiring authentication. Give it some time.


Chrome won't import my Firefox 3 bookmarks!
This issue is still somewhat of a mystery, but we know that it works for some people and not for others. The current correlations we're considering is that it may not work if Firefox is not installed in the default location, and it may be more likely to work if you have Firefox open while installing Chrome. These are still quite speculative, but I'll try to do some experementation tonight to see if I can get anywhere. The full thread for this issue is here.


A page with Java content isn't working for me
Try downloading and installing the latest JRE.
If that doesn't work, try running Chrome in administrator mode.

My touchpad/trackpad scrolling doesn't work (or is unusably fast)
If you use Synaptic drivers, try uninstalling the Synaptic drivers and letting Windows detect the touchpad as a generic PS/2 device (Reported for HP laptop using Vista). Also, for other drivers, you can always try tweaking the settings in the touchpad tab in the Mouse control panel.
[This problem has been reported for some Dell, HP and Toshiba laptops, and likely affects others as well.]
UPDATE One of our forum members, PaulusDev, has released a fix!

All YouTube videos give the error: "We're sorry, this video is no longer avaible!".
Fix if using Kaspersky (avoiding disabling web protection) :
- In the "web anti-virus" tab under "protection" main page, click "configure", then "customize"
- Replace the "buffering scan" traffic scan method with the "streaming scan" method, by checking the appropriate box, then OK.
- Close chrome if open, then retry reading a youtube video with chrome.


IF THE SOLUTION TO YOUR QUESTION ISN'T HERE, TRY SEARCHING GOOGLE CHROME HELP


If anyone has any other common or solved problems to post here, please just let me know! I'll gladly update this so that fewer questions are repeated, and less of our time is wasted. Thanks for the sticky, Rob! ;D

[Charlie]

I nominate this to be a sticky!!!!!!!!!!!!!!!!!!!!!!!

[indayseo]

It would be helpful if you email them directly haha

[Charlie]

Maybe Rob can get with the makers to point towards this forum they may want to link it for help etc...?

[Ho0ber]

Originally Posted by Charlie

Maybe Rob can get with the makers to point towards this forum they may want to link it for help etc...?

Maybe, though I suspect Google will have a pretty solid troubleshooting document of their own up within the week. Google Help is a pretty solid system.

[digital0verdose]

Here are two fixes if you use Symantec Endpoint Protection, which at the moment, Chrome does not work with out of the box.

1. Right click on the Chrome icon and select properties and add "--no-sandbox" to the end of Target
("C:\Documents and Settings\...\Application Data\Google\Chrome\Application\chrome.exe" --no-sandbox)



2. Symantec has also posted a fix if you have access to the registry:

https://forums.symantec.com/syment/b...hread.id=15816

1) Back up the registry on an affected system.
2) Open the registry on the Agent system by entering regedit from a run prompt.
3) Navigate to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Servic es\SysPlant.
4) Open the Start DWORD.
5) Change the value to 4 to disable the drivers.
6) Reboot the system to commit the changes.

[sanga282]

Originally Posted by Charlie

I nominate this to be a sticky!!!!!!!!!!!!!!!!!!!!!!!

here here

[Ho0ber]

Originally Posted by digital0verdose

Here are two fixes if you use Symantec Endpoint Protection, which at the moment, Chrome does not work with out of the box.

I just linked to your thread, digital0verdose . I figured that way people could see the following discussion about it too if anyone finds anything more about it. It was also a lot of text to stick into the body of that post directly.

Thanks for the good info though!

[digital0verdose]

It seems as though the "--no-sandbox" is fixing more than just the Symantec Endpoint Issues. It looks like it is working on other issues where when you start up GC and get the gray error page as well. I'm not sure how encompassing the fix is, but it looks like a pretty decent workaround for this particular issue.

A disclaimer for the sandbox thing is that this modifier will have little impact on your GC experience. Where it may play an issue is if a particular pag crashes, specifically hard crashes, instead of taking down just that tab, it will probably take down the entire browser. A relatively minor annoyance considering it allows you to use the browser.

[Ho0ber]

Thanks for the additional info! Added!