Scrolling Troubleshooting Thread

[Ho0ber]

EDIT: A solution to this problem for most cases can be found here: http://users.ecs.soton.ac.uk/pjt2v07/chrome/

Please digg it as well, if you have an account: http://digg.com/software/Google_Chrome_68

Thanks PaulusDev!


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For those of you who haven't been reading this section of the forums, scrolling (especially with a touchpad/trackpad) has been a big issue in Chrome. The purpose of this thread is to collect as much information about who is affected, and how those who have solved their problems have done so. Please provide the following information below:

Mouse or touchpad:
Computer make/model: (If touchpad)
Mouse model: (If not a touchpad)
Operating system: (Specify 32/64 bit and service pack)
Exhibited issues: ("Can only scroll down, not up" etc.)
What you've tried: (If anything)
What fixed it: (Again, if anything)

Please, please, stay on topic. Any posts that aren't contributing to the thread will be deleted to keep it clean.

[Bill]

Touchpad
Computer make/model: Dell Inspiron 5150
Operating system: Win XP Home Edition (2002) SP2
Exhibited issues: No scrolling at all, up or down
What you've tried: Installing latest driver (Synaptics v7.10.11.0)
What fixed it: Nothing, so far

[bobbin]

Touchpad
Computer make/model: LG E500
Operating system: Vista Home Basic 32-bit
Exhibited issues: No up-scroll. I have a horizontal scroll bar on my touchpad as well which i can scroll to the right but not to the left.
What you've tried: nothing. i read around and realized this was a known issue.
What fixed it: Chromium build 2266 or later incorporates a bug-fix for this problem.

another mouse related problem: my mouse (Pleomax laser mouse) has a scroll wheel that can side-scroll, but this functionality does not work with Chrome

[tlgwat]

Synaptics Touchpad

Computer make/model: HP Pavilion dv2174

Operating system: Win XP Pro 32-bit SP2

Exhibited issues: Really fast scrolling down, no scrolling up (though mouse pointer changes to indicate scrolling)

What you've tried: Installing latest driver from Synaptics website (Synaptics v10.1.; Installing latest driver from HP website (v9.1.11)

What fixed it: I uninstalled the device (in device manager) - restarted
I uninstalled the Synaptics software - restarted
I reinstalled the Synaptics software - restarted
I uninstalled the Synaptics software - restarted.
The end result is that my mouse is using a "PS/2 Compatible Mouse" driver from Microsoft ver. 5.1.2600.0 - files C:\windows\system32\drivers\i8042prt.sys & C:\windows\system32\drivers\mouclass.sys

[ebeckhusen]

Mouse or touchpad: Touchpad
Computer make/model: HP Pavillion dv6000
Operating system: Windows Vista 32 bit, Service Pack 1
Exhibited issues: can only scroll down, not up
What you've tried: uninstall synaptic drivers, use generic PS/2 drivers
What fixed it: see above

[razerbug]

Touchpad
Computer make/model: Acer e5800
Operating system: Vista, 32bit, most of the latest updates.
Exhibited issues: usual only scroll down not up issue
What you've tried: using the other built in D-pad, dosn't work at all.
What fixed it: nothing yet.

[Sinani201]

Mouse or touchpad: Mouse
Mouse model: Dell
Operating system: (Specify 32/64 bit and service pack) Vista SP1
Exhibited issues: ("Can only scroll down, not up" etc.) Scrolling is way too fast
What you've tried: (If anything) Nothing, but trying to look into the problem
What fixed it: Unfortunately, nothing

[PaulusDev]

Hi there!
I looked into this problem (cannot scroll up) and by examining Google Chrome I have released a program to automatically fix the issue.

"The issue is caused by Google Chrome setting incorrect information about it's scroll bars. Scroll bars' positions appear to be at the top (or left if the scroll bar is horizontal). Some mouse software (i.e. the programs that run in the background/in your tray) use this information and do not send scroll up messages to Chrome (since the scroll bars already appear to be at the top). Mouse software which does not use this information or mouses that do not need software to help them scroll will therefore not be affected.

It is possible to patch the mouse software, but it makes more sense to patch/fix Chrome."

The program will quickly and automatically fix the "cannot scroll up using certain touch pads" issue for Google Chrome (until Chrome is fixed officially).

Just run chrome_patch.exe. It will modify chrome.dll to fix the issue.

You can download/read about it at
http://digg.com/software/Google_Chrome_68

Hope this helps!

[Bill]

Hi there!
I looked into this problem (cannot scroll up) and by examining Google Chrome I have released a program to automatically fix the issue.

"The issue is caused by Google Chrome setting incorrect information about it's scroll bars. Scroll bars' positions appear to be at the top (or left if the scroll bar is horizontal). Some mouse software (i.e. the programs that run in the background/in your tray) use this information and do not send scroll up messages to Chrome (since the scroll bars already appear to be at the top). Mouse software which does not use this information or mouses that do not need software to help them scroll will therefore not be affected.

It is possible to patch the mouse software, but it makes more sense to patch/fix Chrome."

The program will quickly and automatically fix the "cannot scroll up using certain touch pads" issue for Google Chrome (until Chrome is fixed officially).

Just run chrome_patch.exe. It will modify chrome.dll to fix the issue.

You can download/read about it at
http://digg.com/software/Google_Chrome_68

Hope this helps!

That works! Thanks, man. Make sure that you post this in the Google Chrome Help group

[Ho0ber]

Amazing work, PaulusDev!

Looks like this thread won't be needed in the same capacity anymore.

Added a link to your fix in the master troubleshooting thread.